- GENERAL TERMS OF SALES
-
INSPECTION OF PRODUCT UPON RECEIPT. You must
examine the Product and Accessories when you receive
them. If any item is damaged or missing, you must notify
Atipa Technologies at once.
- SHIPMENT
& TITLE. Atipa Technologies will arrange
shipping of the Product and Accessories to your address
from the shipping point of origin, Lawrence, KS. Title
to the Product and Accessories passes to you upon
delivery to the carrier and with that the risk of loss.
Atipa Technologies will inform you of estimated shipment
dates but will not be responsible for delays in delivery
due to events beyond our control, including shortage of
materials, labor strikes, transportation failures, or
acts of God.
- PRODUCT LIMITED WARRANTY
STATEMENT OF
LIMITED WARRANTY. 
Atipa Technologies warrants to the end-user that the Product
(excluding Accessories) will be free from defects in materials
and/or workmanship. Clusters, Servers and workstation parts are
covered for 1 year to 3 years from the date of shipment
(depending on the requested and offered warranty). Atipa
Technologies will, at our option: (1) provide replacement parts
necessary to repair the Product, or (2) replace the Product with
a comparable Product. Any replacement parts or Products will be
comparable in function and performance to the original part or
Product. Purchasing additional parts or Products from Atipa
Technologies
does not extend this original warranty period.
- OBTAINING WARRANTY SERVICE
- To obtain service
under this limited warranty, you must contact Atipa
Technologies Technical Support. You may contact Atipa
Technical Support via email
(hwsupport@atipa.com) or telephone
(785.841.9559). Atipa Technical Support personnel will
work to resolve issues professionally and quickly.
However, you must reasonably assist Atipa in providing
technical support services. Procedures for handling
parts and replacements are outlined below. Warranty
service may be defined or limited if your account is not
in good standing, including outstanding debt for
replacement parts not returned to Atipa Technologies. If
you choose to contact Atipa Technologies in writing,
send your request for warranty service to the following
address:
Atipa
Technologies
Attn: RMA Department
4921 Legends
Drive
Lawrence, KS 66049
- If Atipa
technical support decides that Atipa will replace
part(s) or Product, our personnel will issue an RMA
number. For advanced replacement, customers must return
the defective part(s) or product unless they are
authorized in writing by Atipa to retain or dispose of
the part(s) or Product. If a customers fails to return
the defective part(s) or product within twenty-one (21)
days of receipt of the RMA kit, the customer will be
responsible for the original sales value of the
replacement part(s) or Product.
- When sending the
part(s) or Product back for service, please reference
the RMA number on the shipping label.
- Back up all files
before returning the Product and/or Accessories for
repair or replacement. Atipa Technologies recommends
that customers have an external back-up system at all
times to reconstruct lost or altered files, data, or
programs. Atipa Technologies is not responsible for any
loss of customer's data.
- Customers
acknowledge and agree that the diagnostic or repair
Services of Atipa Technologies are provided without any
obligation of confidentiality or non-disclosure on the
part of Atipa Technologies. Customers are advised to
delete or otherwise remove from the Product, prior to
delivering the Product to Atipa Technologies, any files
or data you consider private, confidential or
proprietary. Customers understand and agree that a
failure to delete or otherwise remove such files or data
shall constitute their waiver of any privacy,
confidentiality or proprietary rights with respect to
such files or data.
- Return any
Product or Accessories in the original packing
materials, or if these are not available, other suitable
packing materials to prevent further damage. Write the
RMA number in large, clear characters on the outside of
each box you ship. Failure to include the RMA number may
result in delays.
- For customer's
protection, insure the shipment for full replacement
value. Customers are responsible for any damage to the
product or an accessory which occurs during shipment to
Atipa Technologies.
- FREIGHT COSTS
For both Silver (advanced replacement) and Gold (on-site)
warranty service, customers are responsible to pay for
the freight charges to return the defective parts or Products to
Atipa Technologies. Atipa will pay he ground freight charges for
the replacement parts or Products. Shipping and handling charges
are not refundable. Further, Atipa technologies is not
responsible for any customs fees, taxes, or VAT (value-added
tax) that may be due. Customers are responsible for these
charges, even if the customer refuses delivery of the product.
This applies to all orders for service.
- SERVICE PLAN UPLIFT OPTIONS
Service Plans can be tailored to accommodate customer's
requirements, and are available upon request.
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